- WE SHIP WORLDWIDE -

shipping policy

Shipping Policy

Domestic Orders:

All standard domestic orders are sent in a tracked satchel at a flat rate of $10.00 via Australia Post. (5-7 business days in once shipped)

Express shipping Australia-wide is available for $15.00 (3-5 business days once shipped)

 

International Orders:

We ship worldwide

 

We are delighted to offer our international customers flat-rate shipping. If your region isn't listed, please contact us to arrange shipping.

 

Please see selected international rates (listed in AUD) below for Standard Tracked Shipping via Australia Post (15-20 business days once shipped) or Express International Postage (approx. 10 business days):

 

New Zealand Standard (Approx. 15 Business Days) = $15.00 AUD

New Zealand Express (5-10 Business Days) = $25.00

International Standard (15-20 business days) = $20.00 AUD

International Express (up to 15 business days) = $35.00 AUD

 

**Shipping timelines valid as of November 2021 & are subject to change. Please refer to the Australia Post website for the most up-to-date shipping time estimates**

 

We try our best to ship dispatch orders within 36 hours of purchase. However, due to our location in rural Australia, please allow up to 5 business days for your parcel to be shipped. If you would like your item by a certain date, please contact Sutherby Lane via email & we will endeavor to prioritise your order. 

 

Local Pickup/Delivery:

For local customers, Sutherby Lane is happy to offer complimentary local pickup/delivery. Simply enter LOCALPICKUP upon checkout in the discount code/voucher field and we will contact you via email to arrange a suitable pickup/delivery time. 

 

Combining Postage:

We are more than happy to combine postage on oustanding orders placed with the same shipping address. If you have a previous order with Sutherby Lane, simply enter the code COMBINEPOSTAGE upon checkout of your new order to avoid additional postage costs. Both orders will be shipped in the same postage satchel with the same tracking number.


Orders containing pre-order item’s will not be shipped until the pre-order garment is ready. We recommend placing seperate orders if requiring an “in-stock” item immediately. 

 

 

Please note - we are unable to combine postage once a previous order has already been dispatched

 

 

 

 

Shipping Issues:

All customers will receive email notification once their order has been shipped with an Australia Post tracking number. If you have not received this automated email, please double check your junk/spam folder & contact Sutherby Lane for further assistance. If you are concerned as to the whereabouts of your order, please contact Australia Post directly and quote your tracking number. 

Please note Sutherby Lane is not liable for compensation of parcels that have been delayed, damaged or lost in transit. Sutherby Lane is not responsible for parcels once they have been shipped. Please ensure your delivery information is correct before submitting your order, as we are unable to redirect mail if incorrect postal details have been provided. 

 

Coronavirus Pandemic Delays:

We recommend checking the Australia Post website for current delays/postage times before ordering. Due to the Coronavirus pandemic, shipping delays are to be expected.